Terms and conditions

Welcome to Moment With Santa!

These terms and conditions outline the rules and regulations for the use of Cafe & Bar Routa Oy’s Website, located at https://www.momentwithsanta.com. By accessing this website we assume you accept these terms and conditions. Do not continue to use Moment With Santa if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Finland. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.


We employ the use of cookies. By accessing Moment With Santa, you agreed to use cookies in agreement with the Cafe & Bar Routa Oy’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Cafe & Bar Routa Oy and/or its licensors own the intellectual property rights for all material on Moment With Santa. All intellectual property rights are reserved. You may access this from Moment With Santa for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Moment With Santa
  • Sell, rent or sub-license material from Moment With Santa
  • Reproduce, duplicate or copy material from Moment With Santa
  • Redistribute content from Moment With Santa

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Cafe & Bar Routa Oy does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Cafe & Bar Routa Oy, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Cafe & Bar Routa Oy shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Cafe & Bar Routa Oy reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Cafe & Bar Routa Oy a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Cafe & Bar Routa Oy; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Cafe & Bar Routa Oy. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Cafe & Bar Routa Oy’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Terms of delivery – online Store

Valid from 23.11.2020 Online Store

Cafe & Bar Routa Oy (2352268-8 Helukanlenkki 6 95970, Äkäslompolo, info@momentwithsanta.com) sells products / services to individuals and organizations in Finland and internationally. Product prices include VAT. We reserve the right to change prices and delivery costs.

Customer account and reservations in the online store

The e-mail address provided by the customer in connection with registration serves as the user account user account for the online store and the reservation system. Only one email address can be associated with one client account. The username and password are personal and may not be disclosed or otherwise disclosed by the customer to anyone. A minor can have his or her own customer account, e.g. by a guardian or linked to his client account. The service provider processes customer data in accordance with the register description.

The customer’s account shows the services booked and paid for by the customer.

All customer information is treated confidentially.
When purchasing from the online store, the customer is required to read and commit to the terms and conditions of the online store and the terms of the customer agreement in force at the time, and by making a payment, the customer accepts them.

The service provider is not responsible for technical problems or damage caused by the use of the service.

Accuracy of information

The customer is responsible for the correctness of the contact information provided for booking and purchasing the service, and the service provider is not responsible for any disturbances due to incorrect information.


The products are ordered on the online store’s website by transferring them to the shopping cart and paying for the contents of the shopping cart at the checkout service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods

A binding agreement is formed between the service provider and the customer when the customer pays for the service of his choice. E-commerce payment intermediation is carried out by Paytrail Oyj (business ID: 2122839-7). Use of Paytrail Oyj’s online service does not require separate registration or additional payments. The payment intermediation of the application is implemented by Paymenthighway, which is part of OP’s Financial Group (business ID 0242522-1).

After making the payment, the customer automatically switches from the website of his online bank back to the website of the service provider, in which case the service order can be confirmed. When the payment is logged to the service provider, a confirmation message is automatically sent to the customer’s email, which serves as a receipt for the purchase. The service is only valid at the time indicated on the receipt in accordance with the terms of the customer agreement in force at the time. Prices include current VAT.

If the customer does not receive a confirmation message from the service provider about their purchase or the automatic return to the service provider’s website after payment is interrupted, the customer must contact the service provider’s customer support (info@momentwithsanta.com)

Online banking IDs

The online payment buttons of all Finnish banks are in use.
Card payments (Visa, Visa Electron and MasterCard)

When paying with a card, Paytrail Oyj acts as a seller and a transaction is created between the customer and Paytrail Oyj. The service provider only acts as a marketer of the services and delivers the services and handles any complaints. When paying with a card, Paytrail Oyj is shown as the recipient of the payment, which also handles complaints concerning payment transactions.

Paytrail Oyj
Business ID: 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä
Phone: 0207 181830 (weekdays from 8 am to 7 pm)
Email: customerservice@paytrail.com

Order and payment confirmation

After a successful order, an order confirmation will be sent to your email. To send confirmation messages, you must provide an email address when ordering.

Delivery methods and costs

We deliver orders by email. No separate delivery fee will be charged unless otherwise stated.

Delivery time

Our most common delivery times are 5 days, depending on the order and delivery method. More specific times will be announced in connection with the product options. We are not responsible for delays caused by force majeure or indirect inconvenience caused by delays. Deviating delivery times are announced on the front page of the online store.

Right of cancellation and return policy

You have the right under the Consumer Protection Act to cancel your order within 14 days of receiving the order. In the case of digital content and services, you may have been specifically asked to consent to the waiver of the right of withdrawal before the payment transaction, so that the service or digital content can be delivered before the right of withdrawal expires. In the cancellation notice you must indicate your name, address, order date, product and it must be sent by e-mail to info@momentwithsanta.com Return costs are the responsibility of the customer. Attach a copy of the cancellation notice to your product return. If the product has been used, we reserve the right to charge for impairment. If you want to return or exchange products after the review period, please contact us directly. When returning a delivered order, include your name and contact information and account number for a refund. We will refund the full amount you paid within 14 days of receiving the cancellation notice if the product is returned. The right of cancellation does not apply to a product manufactured or modified at the customer’s request.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing within 14 days at the latest to the address mentioned in the Right of Cancellation and Return Conditions section.