Terms of service

Terms and Conditions

  1. General These Terms and Conditions ("Terms") govern the sale of products and services by [Your Company Name] ("Company," "we," "our," or "us") to customers ("you," "your"). By purchasing our products and services, you agree to these Terms.
  2. Products and Services Our offerings include but are not limited to physical products and live event services. Product descriptions and service details are available on our website.
  3. Orders and Payment All orders must be placed through our official website or authorized sales channels. Payment is required at the time of purchase unless otherwise stated. We accept various payment methods as indicated on our website.
  4. Shipping and Delivery For physical products, shipping times and costs vary based on your location and chosen shipping method. Estimated delivery times are provided but not guaranteed. We are not responsible for delays caused by shipping carriers or other external factors.
  5. Cancellation and Refund Policy
  • Physical Products: If you wish to cancel your order before shipment, you may request a full refund. Once shipped, returns and refunds will be processed according to our return policy.
  • Live Event Services: Cancellations by the customer must be made at least 30 days before the scheduled event to receive a full refund. Cancellations made later may be subject to partial refunds or no refunds, depending on the circumstances.
  • Company-Initiated Cancellations: If we need to cancel an event due to unforeseen circumstances, including the illness of a performer (e.g., Santa Claus), we will attempt to reschedule your event at a mutually convenient time. If rescheduling is not possible, we will provide a 100% refund of the amount paid.
  1. Liability We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services. Our total liability is limited to the amount you paid for the specific product or service in question.
  2. Force Majeure We are not liable for failure or delay in fulfilling obligations due to causes beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures.
  3. Changes to Terms We reserve the right to update these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services after changes indicates your acceptance of the revised Terms.
  4. Contact Information For questions or concerns regarding these Terms, please contact us at info@momentwithsanta.com.

Payment Service Provider
Paytrail Plc as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-payingOrder and payment confirmation